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Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. ivmax uses Monri Payments system as a third party credit card Payment Gateway of our bank Hipotekarna Banka for all online payments.

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

Purchases using Monri Payment Gateway are accepted only via our official website at ivmax.me. For all inquiries please use our web form at https://ivmax.me/#ContactUs or send an email to our purchase email address purchase@ivmax.me

All purchases during pre-sale / pre-order period are final and non-refundable. In case of illness or force majeure please reach out to us via our offical web form or at our email address refunds@ivmax.me and we’ll try and find the best possible solution.

Shipping prices

ivmax ships its products for free to European Union, USA & Canada, Australia, Bosnia and Herzegovina, Montenegro, North Macedonia, and Serbia. We are building out our company and we want to pamper our first customers.

Shipping

ivmax uses DHL/UPS for most deliveries

We ship to European Union, USA & Canada, and Australia. Additional countries will be added throughout the year, please stay connected with ivmax through our official newsletter and our official social media channels. We do not deliver to P.O. box addresses.

Unable to place order?

If you are unable to place order, please trying using a different web browser Google Chrome, FireFox or Safari. Although our website is optimized for all devices and web browser sometimes small differences can influence the smooth-less experience we strive for.

If all methods of online purchase fail, please reach out to our customer support at +382 68 121249 or customersupport@ivmax.me

Delivery issues

Should any unforeseen issue arise in delivery process please reach out to our customer support at +382 68 121249 or customersupport@ivmax.me to try and solves the issue.

All purchases of ivmax products directly from our official website ivmax.me have 7 days to return said unopened products from the day which said product is delivered for a full refund.

We do not accept returns of products which have been unboxed.